I found the hotel staff unwelcoming, especially the front desk/reception employees. I am extremely disappointed with my recent experience with Encore. Poor customer service at Encore Las Vegas Reservation changes may not be permitted unless authorized by the hotel. Room taxes are included in vacation price. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed fees may not include tax and are subject to change. Some amenities, such as the fitness center and pool, are subject to availability and guest demand.
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